We want you to be happy with your purchased products. If you are not completely satisfied with your purchase, please reach out to us. We will do what we can to make it right. Unfortunately, some items are not eligible for return. Please reach out to firstname.lastname@example.org with your website order number and reason for requesting a return. We will review each return request and provide an RMA number so the item can be returned. Please do not send product back without an RMA number, as it will not be processed without the RMA number.
Returned items need to be at least 80% intact and returned in their original packaging with a copy of the packing slip. You can return items up to 31 days after the date we shipped your order. Shipping charges are not refundable.
If we shipped the wrong item to you by mistake, please contact us and we will ship the correct item at no additional cost. Our apologies, but all items purchased from a retail shop, farmers' market or event must be returned to our Las Vegas headquarters. Conversely, all items purchased online or by phone must be returned by contacting email@example.com so you can be issued an RMA number.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days after approval.
Exchanges (if applicable)
We only replace items if they are defective or damaged or if you received the incorrect item. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 3400 West Desert Inn Rd, #2 Las Vegas NV 89102.
Purchases are shipped via USPS from our Las Vegas distribution center. You can expect your purchase to arrive within 4-12 business days from receipt of your order. For an additional charge, we can expedite delivery to most destinations in 1-4 business days.
To return your product, you should mail your product to: 3400 West Desert Inn Rd, #2, Las Vegas NV 89102. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.